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This message is to tell you about an outstanding experience we had dealing with Ryan recently. My wife and I were vacationing in Stratford a couple of weeks ago, having driven down from Ottawa for the Festival. There’s nothing like an 8-hour trip in a 10-year old vehicle to make you think about buying a new car, so on arriving in Stratford we did a bunch of research and test-drove a few vehicles with the intention of deferring a buying decision until we returned home. The Escape was on our short list of vehicles, however we arrived at the Expressway Ford in Stratford prepared to rank it fairly low on our shortlist. Due in about equal measure to the merits of the Escape and the very pleasant and helpful experience we had with Ryan, the Escape bumped up several notches on our shortlist and we’re now in negotiations with a dealer here in Ottawa with a view to possibly owning our first Ford. Ryan was very generous with his time, and extremely informative and helpful about trim levels, options, and other factors that caused us to significantly re-evaluate our preliminary opinion of the Escape. We test-drove an SE trim, a Titanium, and finally a Lincoln MKC (which was, hands down, the most comfortable vehicle of all the ones we tested). We are firm believers that customers (or potential customers, anyway) should say something when they get service that’s either significantly worse or better than expected – and we’re very happy to tell you that Ryan was an absolute pleasure to deal with. Although our circumstances probably precluded our being serious about buying from your dealership, he will have been instrumental in bringing us into the Ford ownership family if our negotiations with our local dealership pan out. More than that, should the occasion ever come up where we are in a position to suggest a Stratford-area Ford dealership to anybody, we will enthusiastically recommend Expressway generally and Ryan specifically.
Dave and Bonnie Beach
Ottawa, ON